Customer service and JDE order management define this Westlake opportunity, supporting accurate shipments, delivery schedules, and customer inquiries.
The Associate Customer Service position handles orders received through phone, fax, EDI, and mail. You will coordinate with internal departments, maintain customer files, and support SOX compliance. The role also covers pricing, returns, inventory counts, and product information.
Key Responsibilities: Process and track customer orders through JDE
Communicate shipment and delivery schedules proactively
Resolve inquiries about shortages, overages, and late shipments
Maintain sales orders, back orders, and customer files
Coordinate returns, invoice adjustments, and required documentation
Requirements: Five to seven years of Inside Sales or Customer Service experience
Manufacturing setting experience preferred
Post-secondary business management education preferred
JDE, SAP, or comparable ERP experience
Ability to follow SOX compliance and departmental processes
Apply your order processing, customer communication, JDE, and compliance experience to Westlake’s customer service operations.

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📌 Customer Service Order Specialist (Ontario)
🏢 Westlake Chemical
📍 Ontario