Lead PetSmart store operations through inventory management, merchandising, associate guidance, and pet care responsibilities. Full time availability is required, including evenings, weekends, and holidays.
As a Retail Operations Lead, also known as Process Lead, you share responsibility for operational excellence and the overall store experience. You will support associate development, manage merchandise and inventory activities, operate point-of-sale systems, and help maintain safe, organized standards. The role also includes pet care and online order support.
Key Responsibilities: Guide associates in merchandise handling and product presentation
Train, onboard, mentor, coach, and provide performance feedback
Manage inventory audits, cycle counts, replenishment, and discrepancies




Execute product receiving, placement, displays, and promotional setups
Maintain pet care standards and respond to sick or injured pets
Requirements: Two or more years of retail supervisory experience
Customer-focused environment experience
Full-time availability, including evenings, weekends, and holidays
Computer application proficiency and strong communication skills
Ability to lift up to 50 pounds frequently
Bring retail supervision, inventory management, associate coaching, and pet care skills to PetSmart’s store operations team.

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📌 PetSmart Retail Operations Lead (Ontario)
🏢 PetSmart
📍 Ontario