Support Sobeys stores and customers through bilingual service, Salesforce Service Cloud, and qualified communication from Mississauga or Stellarton.
As a Store Support Representative, you will manage inquiries from stores and wholesale customers across phone, email, and ticketing channels. You will prioritize cases, coordinate resolutions, and maintain Sobeys’ stores first commitment to quality products and customer service.
Key Responsibilities: Manage incoming inquiries through Salesforce Service Cloud and telephone
Prioritize, triage, and assign cases using established guidelines
Collaborate with teams to resolve issues promptly and effectively
Document inquiry types and update cases through resolution




Communicate empathetically while identifying escalations and emerging trends
Requirements: Bilingual English and French communication skills are required
Customer service experience in multi-channel support environments
Knowledge of Salesforce Service Cloud and SAP
Organization, problem-solving, multitasking, and deadline management skills
Experience with modern telephone or ACD systems
Bring bilingual communication, case management, and customer service skills to Sobeys’ Store Support team serving employees across Canada.

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📌 Bilingual Store Support Representative (Ontario)
🏢 Sobeys
📍 Ontario