Staff Plus is hiring a Bilingual Customer Service Representative for our client in Mississauga. This role is ideal for someone with strong French and English communication skills and experience in customer service, intake, administration, or case coordination. In this role, you will play a key part in ensuring a seamless customer experience from managing incoming referrals and inquiries, order entry and prescription support, to coordinating billing and financial assistance programs. You will communicate with customers by phone and email, verify important information, and ensure each intake is accurately documented and followed through. Pay Rate: $23.00/Hour Location: Mississauga, ON - Onsite, with potential for hybrid work after training Hours: Must be flexibile to work all shifts, including weekends
What You’ll Do: Manage inbound and outbound communications with customers, stakeholders, and peers in both English and French.
You will handle customer inquiries professionally, ensuring a positive interaction each time
Accurately process orders from customers and stakeholders through phone, online portals, and live chat.
Ensure that all details are captured clearly and concisely
Process requests for information and follow up on private and provincial drug plan coverage submissions




Gather all necessary details for the completion of insurance forms in a qualified and organized manner
Assist the pharmacist in collecting required prescription information to ensure successful adjudication
Communicate with patients regarding their account status, billing issues, and available financial assistance programs.
Provide proactive solutions to enhance patient satisfaction
Perform basic customer account maintenance tasks, ensuring up-to-date and accurate records
Act as a resource for program stakeholders including physicians, patients, and vendor partners.
Communicate effectively with other departments as needed
Assist with data integrity, administrative duties, and participate in internal and external educational activities
Receive, process, and manage customer orders and service requests from various channels, including phone, online, and third-party partners.
You’ll handle everything from subscription orders and financial aid/payment plans to processing recurring payments and coordinating with other departments for billing
Review and verify orders and service requests with a keen eye for detail, ensuring product/service codes, quantities, billing, and shipping information are accurate to avoid any errors

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📌 Bilingual (French & English) Customer Service Representative (Ontario)
🏢 Staff Plus
📍 Ontario