Support Sobeys stores through bilingual customer service, Salesforce Service Cloud, and professional communication from Mississauga or Stellarton offices. Help resolve inquiries across Canada.
As a Store Support Representative, you will manage feedback from stores and wholesale customers. You will prioritize inquiries across telephone, email, and CRM channels. The role supports Sobeys’ stores-first commitment through organized case handling, cross-functional collaboration, and timely issue resolution.
Key Responsibilities: Manage incoming inquiries across Salesforce, telephone, and email
Triage cases and collaborate with cross-functional teams
Document, categorize, rate, and update inquiries accurately
Assign cases and ensure follow-through and closure




Communicate empathetically while monitoring escalations and emerging trends
Requirements: Bilingual English and French communication skills
Customer service experience in multi-channel support environments
Robust organization, problem-solving, and multitasking abilities
Knowledge of Salesforce Service Cloud and SAP
Experience with support processes and telephone or ACD systems
Bring bilingual communication, case management, and customer service expertise to Sobeys’ Store Support team in Mississauga or Stellarton.

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📌 Bilingual Store Support Representative (Nova Scotia)
🏢 Sobeys
📍 Nova Scotia