Use French and English to resolve customer inquiries as a full-time Administrator II supporting Residential Administration in Downtown Toronto.
At First National, this bilingual administrator processes customer requests according to company policy and established timelines. The work includes telephone and digital communication, mortgage-system updates, mail handling, and escalation preparation. Strong attention to detail, calm focus, and problem-solving ability are essential.
Key Responsibilities: Identify and solve customer inquiries within required timelines
Distribute faxes and emails through workflow
Identify files and purposes for incoming communications
Sort mail and scan incoming documents
Assist with preparing files for escalation
Requirements: Complete fluency in English and French
Proven customer service focus and excellent telephone manner
Solid attention to detail and organizational skills
Ability to prioritize and multitask under pressure
Ability to resolve customer problems calmly
Bring bilingual communication, inquiry resolution, and organized workflow management to First National’s customer administration team.

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📌 French English Customer Administration Specialist (Ontario)
🏢 First National Financial
📍 Ontario