Apply technical problem-solving to Meltwater's business-critical Media Intelligence Platform through client support, ticket ownership, and workflow improvements. The schedule is hybrid.
This Product Support Expert role focuses on resolving application and system issues while enhancing the client experience. You will manage multiple requests, communicate through email and live chat, and provide feedback that influences product development. You will also support initiatives, documentation, and product knowledge.
Key Responsibilities: Identify and resolve disruptive application and system issues
Prioritize support requests and manage concurrent tasks
Deliver value-added information throughout ticket resolution
Design solutions and document support best practices




Improve support workflows, tools, and efficiencies
Requirements: Detail-oriented, proactive, and solution-oriented working style
Ability to prioritize for efficiency and team synergy
Quick learning and implementation of recent technologies
Excellent written and verbal English communication
Legal authorization to work in the hiring country
Use technical aptitude, organization, and client communication to strengthen Meltwater product support and maintain effective service workflows.

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📌 Technical Product Support Specialist (Ontario)
🏢 Meltwater
📍 Ontario