As a Shift Lead at Crumbl Crossroads Station , you will play an important leadership role in ensuring each shift runs smoothly, efficiently, and to Crumbl standards.

Shift Leads work closely with the General Manager and are responsible for leading the team during their assigned shifts. In addition to performing the responsibilities outlined in the Baker position, Shift Leads provide direction and support to team members, help maintain accountability, monitor performance, and create a positive and productive work environment.

We are looking for individuals who are dependable, confident leaders, strong communicators, and passionate about delivering an exceptional customer experience. Previous leadership experience is considered an asset.

Serve as a designated key holder for the store and take responsibility for the security and proper use of store keys

Responsible for opening and/or closing the store when scheduled, following all required procedures

Lead and oversee team members throughout assigned shifts

Ensure employees are meeting performance and service expectations

Clearly communicate tasks, priorities, and expectations to team members

Provide hands‑on coaching, guidance, and support throughout the shift

Monitor attendance, punctuality, productivity, and overall team performance

Help track key performance indicators (KPIs) and communicate relevant information to the General Manager

Ensure daily tasks, production goals, and deadlines are completed

Maintain Crumbl's standards for dessert quality, presentation, cleanliness, and customer service

Help create a safe, clean, organized, and positive working environment

Handle customer concerns professionally and help provide solutions when needed





Lead by example and contribute wherever needed during busy periods

Communicate shift updates in slack, concerns, and employee performance to the General Manager

Follow all company policies, procedures, food safety requirements, and operational standards

What We’re Looking For

Flexible availability, including evenings, weekends, and holidays as required

FoodSafe Certified or willing to obtain certification before starting

Previous leadership or supervisory experience preferred

Strong communication and interpersonal skills

Excellent attention to detail and accuracy

Reliable, punctual, and dependable

High level of integrity and a strong work ethic

Positive, team‑oriented attitude

Professional appearance and conduct

Comfortable using computers and workplace technology

Strong organizational and time‑management skills

Ability to remain positive and composed in a fast‑paced environment

Comfortable providing direction and constructive feedback to team membersWillingness to learn and uphold Crumbl's operational and customer‑service standards

Competitive wage

Health benefits after 90 days for eligible full‑time employees

Leadership experience and opportunities for growth within Crumbl Winnipeg

We are looking for Shift Leads who aren't afraid to jump in, lead by example, support their team, and help create an amazing experience for every customer who walks through our doors.

Join Our Crumbl Crew
This is an exciting opportunity to be part of the team bringing Crumbl to Winnipeg . We’re looking for people who want to work hard, have fun, learn current skills, and help us create an incredible bakery experience for our community.

If you’re enthusiastic, dependable, and ready to be part of a fast‑growing team, we’d love to hear from you!

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📌 Shift Lead - Crumbl Winnipeg (Manitoba)
🏢 Crumbl - Crossroads Station
📍 Manitoba