Job Description: Community Outreach Support Worker
Start Date: As soon as possible
Hours: 35 hours per week
Wage: $50,960.00 annual salary
2 weeks of paid vacation
Location: Based out of the Bowmanville Outreach Office (travel required)
Reports to: Outreach Supervisor Position

Summary The Community Outreach Support Worker is responsible for providing trauma-informed, client-centered support to participants in our Outreach program. This role ensures a protected, respectful, and empowering environment for participants as they work toward healing, independence, and self-sufficiency. The worker will support participants in developing life skills, implementing coping strategies learned in therapy, and achieving personal goals. Additionally, this position maintains thorough documentation and collaborates with internal and external supports to ensure continuity of care.

Key Responsibilities

Client Support & Case Management

Conduct monthly 1:1 case management meetings with assigned Outreach clients

Develop and review individualized case plans and goals

Conduct weekly wellness checks and provide referrals and support as needed - Assist clients with appointments, errands, and community-based tasks - Provide safety planning and lifestyle awareness support

Offer in-person support for Follow Care clients as needed to ensure a supported transition to independence Program Development & Facilitation

Contribute to the development of Outreach programming and curriculum

Facilitate monthly Outreach workshops and activities (therapeutic and recreational)

Support creation of program tools such as safety kits and best practice guidelines

Coordinate recognition of client milestones (e.g., birthdays, sobriety anniversaries) through gifts and personal check-ins

Collect and track data to evaluate program effectiveness and identify emerging needs





Collaboration & Community Engagement

Liaise with therapists, doctors, addiction counsellors, and community supports

Facilitate referrals to healthcare, education, housing, and other services Provide court support to clients as needed - Maintain professional relationships with community partners and agencies

Assist in community outreach, including delivering basic needs and meeting with clients in the field

Administrative & Documentation

Maintain accurate and timely client records; input notes within 24 hours of each shift

Uphold privacy, confidentiality, and ethical standards in all documentation and client interactions

Support collection and distribution of donations and care packages

Other Responsibilities

Participate in team-based approaches to problem-solving and service planning

Travel within the region to meet client and program needs

Perform other duties as assigned by the Outreach Supervisor

Qualifications

Diploma or degree in Social Work, Community Services, or related field, or equivalent experience

Experience supporting vulnerable populations, including those facing homelessness, addiction, trauma, and systemic barriers

Knowledge of trauma-informed care, harm reduction, and safety planning practices

Excellent interpersonal, organizational, and communication skills

Ability to work independently and collaboratively

Must have a valid G-class driver’s license and access to a reliable vehicle

Recommended certifications: CPR/First Aid, Non-Violent Crisis Intervention (NVCI), trauma training

Working Conditions
Based in the Bowmanville Outreach Office with frequent travel

Occasional evening or weekend hours may be required

Work is performed in various settings, including homes, community spaces, and the office

Employee care benefits available

Medical and Dental benefits

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📌 Community Outreach Support Worker (Ontario)
🏢 SafeHope Home
📍 Ontario