Use English and French while managing customer orders through SAP, EDI, Esker, email, and customer portals in a hybrid schedule. Support accurate fulfillment, timely responses, and dependable account service.
This full-time customer service position requires two to three years of related experience. You will manage orders, answer questions, resolve claims, and process returns. Strong organization, attention to detail, problem-solving, and Microsoft Office skills support daily work.
Key Responsibilities: Process customer orders through EDI, Esker, email, and portals
Respond to pricing, product, delivery, and account inquiries
Investigate claims, returns, shortages, deductions, and discrepancies
Collaborate internally on credits, debits, returns, and issue resolution




Maintain transactions and records using SAP and business systems
Requirements: Two to three years in customer service or related operations
Fluency in written and verbal English and French
Experience with SAP or a similar ERP system
College diploma, degree, or equivalent business experience
Solid organization, communication, and problem-solving abilities
Apply bilingual customer service expertise, order management accuracy, and SAP experience to support customers across a hybrid schedule.

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📌 Bilingual Order Management Representative (Ontario)
🏢 KIT Recruitment
📍 Ontario