The Key Holder will help to advance the organization’s strategic goals by embracing the mission, vision, and values of WINS.
Reporting to the Store Manager and is an integral member of the Social Enterprise team. We need a trustworthy and reliable individual to join the team as a Key Holder. As the keeper of the keys, this role is responsible for opening and store closing, alarm system procedures, supervisory and customer service responsibilities in the absence of the Store Manager or Assistant Store Manager.
The ideal candidate is an organized multitasker, able to handle many diverse projects at once, while meeting tight timelines.
Duties And Responsibilities Ensure high levels of customer satisfaction through excellent sales service
Assess customers’ needs and provide assistance and information on products
Sort, tag, hang merchandise, arrange, restock sales floor
Must be able to move all sizes of furniture on a daily basis
Responsible for carrying keys and alarm codes, opening/closing store procedures
Perform and supervise daily store procedures including maintaining a tidy and organized work area
Train, supp ort team members; assign daily tasks, monitor and assist cashiers and other store staff
Respect and comply with all WINS policies and procedures, ensure staff and volunteers are aware of, and comply with WINS policies and safety standards
Provide customer/client/donor-focused service, welcome customers and assist with their requests
Manage paperwork and tend to managerial office tasks in the absence of the management team
Check and respond to emails and phone messages
Create a positive and welcoming experience for the team, customers, clients, donors and volunteers




Ensure employee/customer/donor/volunteer concerns are addressed in a timely and professional manner
Maintain cash handling procedures and standards to complete bank deposits, balance safe and point of sale, document and report any daily variances in a timely and accurate manner
Ensure and maintain a safe working environment for employees and volunteers in the store
Ensure donations and garbage left outside of store premises are picked up on a daily basis
Secure store premises on a daily basis, ensure loss prevention policies are consistently adhered to
Ensure and maintain a secure working environment for all team members
Report workplace injuries and incidents immediately
Maintain store standards and follow all protocols and procedures
Other duties as assigned by management regarding all functions of store operations
Requirements Education Post-secondary education or equivalent combination of education and experience
Experience Previous management experience in a retail or customer service environment is an asset
Personal/ Professional Attributes Must have the ability to lift 50 lbs individually or 100 lbs as a member of a team
Must be eligible to work in Canada
Must be able to provide satisfactory results of Criminal Record Check.
Strong communication, interpersonal and coaching skills
Must have a customer service focus with the ability to lead, motivate and supervise the team
Must have proficient working knowledge of MS Office, including Excel, Work and Outlook
Demonstrated problem-solving and critical thinking skills
Ability to multi-task and prioritize the daily work of the team
Must be able to stand for long periods of time (entire shift)
Must have a flexible schedule, available to work any shift from Sunday to Saturday
Must be work ready with steel-toed safety boots/shoes, CSA approved

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📌 Key Holder (Alberta)
🏢 WINS (Women In Need Society)
📍 Alberta