Deliver bilingual customer support through phone, chat, and email while using technology to answer questions and resolve complaints accurately.
As a Bilingual Customer Service Representative, you will provide information about products and services. You will assess customer needs, propose adequate solutions, and maintain qualified service. The work includes data entry, research, and communication across several channels.
Key Responsibilities: Answer customer requests through phone, chat, and email
Provide accurate product and service information
Process and resolve customer complaints
Assess needs and propose adequate solutions
Ensure customer satisfaction through professional service
Requirements: General experience in customer service
Bilingual French and English, written and spoken
Ease with technology and digital communication channels
CRM experience considered an asset
Previous branch experience considered an asset
Apply bilingual communication, customer service expertise, and technology skills across every interaction and support channel.

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📌 Bilingual Customer Service Representative (Quebec City)
🏢 SPI Santé Sécurité / SPI Health and Safety
📍 Quebec City