Serve Belleville residents through professional switchboard service, public inquiries, and accessible communication at City Hall in Belleville, Ontario.
The City of Belleville seeks a Customer Service Representative for its People & Corporate Services Department. This temporary full time position reports to the Deputy City Clerk and serves as the first contact for callers and visitors. Success requires switchboard experience, customer service, Microsoft Office 365 skills, and organization.
Key Responsibilities: Operate the multi-line switchboard and answer public inquiries
Screen and forward calls throughout the organization
Process incoming and outgoing mail, faxes, and deliveries
Update SharePoint records and maintain accurate metadata
Compile, produce,



and distribute the yearly City Directory
Requirements: Two-year college diploma in business or office administration
One year office experience, including six months switchboard experience
Strong oral, written, and public communication skills
Advanced Microsoft Office 365 and Adobe Pro skills
Current satisfactory Criminal Record Check before commencing
Bring confident customer service, switchboard operation, and organized administration to the City of Belleville’s public-facing City Hall services.

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📌 Municipal Switchboard Customer Service Representative (Ontario)
🏢 City of Belleville
📍 Ontario