Work with Stingray Business clients from Montreal, resolving Level 1 technical issues across audio, music, and digital signage systems. French and English are required.
This Customer Support Specialist position serves commercial clients through timely, personalized phone and email assistance. You will provide first-level support, create work orders, coordinate service needs, and communicate solutions. The department operates weekdays from 8 AM to 8 PM Eastern Time, with weekend and holiday coverage.
Key Responsibilities: Resolve first-level technical questions from commercial clients
Provide guidance for audio, music, and digital signage systems
Meet and maintain Service Level Agreements
Coordinate customer requirements with internal departments




Assist with seasonal holiday programming and custom messaging
Requirements: More than two years of customer service experience
Technical support background preferred; B2B experience is advantageous
Fluent written and spoken French and English
Creative, solution-oriented approach to customer requests
Solid empathy and effective multitasking ability
Apply your bilingual communication, technical support, and customer coordination strengths within Stingray’s Montreal-based team.

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📌 Customer Support Specialist Montreal (Quebec City)
🏢 Stingray
📍 Quebec City