Serve callers in English and French as a Bilingual Customer Service Clerk in Toronto, handling phone-based service requests. Rotating shifts support this long-term assignment.
HR Associates is seeking a Bilingual Clerk for a public sector client. You will use administration, customer service, reception, or call centre experience to document requests and coordinate responses. The assignment involves service issues in federal buildings, including heating, leaks, elevators, and power outages.
Key Responsibilities: Answer calls about service issues in federal buildings
Make calls regarding reported building service concerns
Gather caller information and record requests accurately
Direct requests to appropriate teams and provide updates




Maintain records and follow established service procedures
Requirements: Professional spoken and written French and English
Customer service, administration, reception, or call centre experience
Clear communication and professional telephone manner
Solid attention to detail when documenting requests
Availability for rotating Toronto shifts and required assessments
Use bilingual communication, accurate documentation, and professional telephone service to support federal building requests for HR Associates’ client.

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📌 Bilingual Customer Service Clerk Toronto (Ontario)
🏢 HR Associates
📍 Ontario