Navigate complex union agreements as an Appeal Case Manager with TELUS Health, combining detailed file management, empathy, and stakeholder communication.
This specialized position sits within the Quality Assurance and Continuous Improvement team. You will apply defined appeal procedures across five distinct union agreements while maintaining privacy, accuracy, and agreed timelines. Your work connects employees, employers, union representatives, Quality Assurance Advisors, and subject matter experts during disability management appeals.
Key Responsibilities: Apply union-specific appeal rules and timelines consistently
Maintain accurate information across multiple active files
Engage stakeholders to collect updated functional information




Collaborate with advisors and subject matter experts
Prevent delays by validating returned specialist files
Requirements: Strong attention to detail and process compliance
Explicit communication with diverse audiences
Professional, sensitive handling of difficult conversations
Ability to manage competing priorities effectively
Knowledge of Microsoft Word, Excel, and Outlook
Bring union-process awareness, organizational discipline, and respectful communication to TELUS Health disability appeals and employee support.

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📌 Union Appeals Case Manager (Ontario)
🏢 Telus
📍 Ontario