Serve bilingual brokerage clients at CIBC with strong communication, computer skills, and product knowledge. The position supports phone and online service.
As part of Investor Services Inc., you will be the first contact for Investors Edge and other ISI clients. Your work includes assessing needs, providing timely resolutions, and using online brokerage systems effectively. The team provides service without investment or product recommendations.
Key Responsibilities: Support clients through inbound calls and online channels
Navigate multiple software applications and dual monitors
Develop knowledge of ISI products and systems
Provide timely resolutions for client requests
Connect clients with service groups or management
Requirements: Fluent French and English communication skills
Business degree or diploma
Robust written, verbal, and interpersonal communication
Ability to understand client needs accurately
Computer proficiency across multiple applications
Bring bilingual communication, brokerage systems knowledge, and efficient problem solving to CIBC’s Investor Services client service team.

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📌 Bilingual Brokerage Client Service Representative (Quebec City)
🏢 CIBC
📍 Quebec City