Coordinate practice investigation records at the College of Physicians and Surgeons of BC, with a hybrid work-from-home and in-office model.

This full-time, permanent Case Administrator reports to the conduct manager and collaborates with managers and case administrators. You will support complaints and practice investigations through accurate documentation, correspondence, interviews, and follow-up actions. The work requires calm communication with physicians, complainants, licensees, contractors, and the public.

Key Responsibilities:

• Open, file, maintain, and close complaint records
• Track actions arising from case conclusions
• Draft correspondence, documents, and reports
• Attend interviews and record explicit,
  
  
  
  legible notes
• Prepare committee materials and file committee minutes

Requirements:

• Two-year office administration diploma or equivalent education and experience
• Ability to manage emotional situations under pressure
• Strong written, verbal, editing, and proofreading skills
• Ability to work independently and collaboratively
• Health care background or medical language familiarity preferred

Bring organized case coordination, strong documentation, and professional communication to CPSBC complaints and practice investigation administration.