It’s your home . We help make it beautiful .

Leading the exterior, cladding, and window industry for over 55 years, Gentek is known for product excellence and innovation.

As a Window Administrator, You Love To “ACT”
Acknowledge all customers in person and on the phone; greet them with a smile.

Create great business partnerships; we provide excellent customer service in every transaction. We understand our customers’ needs, projects, and priorities.

Thank customers after every interaction; we don’t take their partnership with us for granted.

Responsibilities
The Window Administrator serves as a subject matter expert on Gentek’s window and door product offerings, as well as industry terminology. This role acts as a trusted resource for customers, ensuring accurate, timely, and efficient support for all quotations and order processing activities. Specifically, you will:

Quote & Order Processing

Prepare and process accurate, timely quotations for windows and doors for lumberyards and contractors

Enter and manage customer orders using Gentek systems (e.g., BAP, Windows Express)

Monitor order status and proactively communicate product availability and delivery timelines to customers

Demonstrate robust product knowledge, including the ability to identify and differentiate between various window and door types

Accurately interpret measurements, handing, and finish specifications

Distinguish between standard and custom order configurations

Apply product compatibility rules to ensure all orders are valid and buildable

Customer Service





Professionally greet and assist customers in person and over the phone

Respond to inquiries regarding Gentek’s window and door products and related services

Provide alternative solutions when requested products are unavailable

Analyze order and customer data to identify trends, opportunities, and areas for process improvement

Qualifications

Bilingual (French/English) preferred

High school diploma required; post-secondary education considered an asset

Experience in windows and doors and/or the ability to read blueprints is an asset

Previous experience in the building or construction industry preferred; training will be provided to the right candidate

Strong literacy and numeracy skills, including the ability to interpret alphanumeric sequences

Proficient in computer systems and order entry platforms

Who Is Gentek?
Gentek is a leading manufacturer and distributor of vinyl/aluminum siding, windows, and other exterior home improvement building products. With 3 manufacturing facilities and distribution branches coast to coast, we provide our customers with superior products and services. This can only be achieved by having a fantastic group of employees and we know that they deserve a great, inclusive work experience, which we strive to provide.

Gentek is growing. Come grow with us. If you think you have what it takes to be a Window Administrator, you may just be the candidate we’re looking for.

Accommodations for applicants with disabilities available upon request.

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📌 Inside Sales Support - Windows & Doors (Quebec City)
🏢 Gentek Building Products - Canada
📍 Quebec City