Remote Claims Service Representatives use customer service and communication skills to handle first notices of loss from home across Canada.
At Allstate, this full-time role supports non-complex auto and property claims through an Express Claim Center. You will answer customer questions, explain claim processes, update information, and collect file details. The position requires bilingual English and French communication, exceptional service, and effective work under pressure.
Key Responsibilities: Take first notice of loss claims for auto and property
Explain basic claim processes and next steps
Answer customer questions about policies and procedures
Update claim information and obtain necessary file details
Route calls and electronic correspondence appropriately
Requirements: At least one year of customer service experience
Bilingual English and French communication skills
Exceptional customer service skills
Ability to work under pressure and high volumes
Efficient task completion and accurate communication
Use bilingual communication and customer service expertise to support Allstate customers throughout their claims process remotely.

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📌 Remote Claims Service Representative (Quebec City)
🏢 Allstate
📍 Quebec City