Represent Stingray’s music, media, and technology services through empathetic customer support and issue analysis. This temporary contract includes hybrid work in Montreal.
This Customer Experience Specialist helps ensure every customer receives an optimal experience. The work combines email support, deductive analysis, and careful escalation of product issues. You will address serious situations with a positive attitude, gather information for reports, and collaborate with Technical, Content, and Delivery Teams.
Key Responsibilities: Ensure positive experiences for Stingray customers
Clarify reports and isolate specific product issues
Explain responses that resolve customer concerns quickly
Reproduce issues requiring specialized team escalation
Follow up to confirm prompt resolution
Requirements: Minimum three years in a comparable position
Empathy, decisiveness, and commitment to helping customers
Solid written and verbal English and French
Ability to work independently and within teams
Availability nights, weekends, and holidays
Use customer empathy, deductive skills, and clear bilingual communication to represent Stingray and resolve service concerns.

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📌 Stingray Customer Experience Analyst (Quebec City)
🏢 Z953
📍 Quebec City