Patient Concerns Consultants use de-escalation and critical thinking to resolve sensitive care concerns. This Alberta Health Services role is eligible for remote work within Alberta.
Working in Patient Relations, the Patient Concerns Consultant manages complex cases involving adults, pediatrics, and seniors. The role requires conflict resolution, problem-solving, transparent communication, and independent judgment. You collaborate with patients, families, staff, practitioners, operational leaders, medical leaders, and external stakeholders.
Key Responsibilities: Resolve concerns about patient care and services
Initiate timely, consistent reviews under the PCRP
Facilitate family conferences and quality review meetings
Guide feedback providers through written, verbal, or direct engagement




Share learnings and contribute to quality improvement initiatives
Requirements: Bachelor’s degree in healthcare or related field preferred
Minimum five years progressively responsible clinical experience
Experience managing complex cases in diverse healthcare organizations
Extensive trauma-related case experience within eight years
Knowledge of concerns management, mediation, and applicable legislation
Apply patient relations, conflict resolution, and resilience skills to support fair, respectful concern resolution across Alberta Health Services.

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📌 Patient Concerns Resolution Consultant (Alberta)
🏢 Alberta Health Services
📍 Alberta