Coordinate operational performance across multiple regions and sites while serving as a primary customer contact for account operations.
This Customer Operations Account Specialist supports consistent processes and results for a specific customer account. The work includes operational communication, service-level monitoring, customer-site processes, and continuous improvement initiatives. You will also support account growth strategy, clarify contract requirements, and execute assigned customer projects or strategic initiatives.
Key Responsibilities: Communicate operational actions, results, and initiatives with customers and sites
Monitor service levels against customer and company requirements
Establish customer-specific processes across customer sites




Champion continuous improvement initiatives across customer sites
Transfer best practices and execute assigned customer projects
Requirements: High School Diploma required
Bachelor's Degree preferred
One to two years in administrative or similar work
Two years of logistics industry experience preferred
Ability to clarify executable customer contract requirements
Apply operational communication, service monitoring, and process improvement skills across customer sites and regions for consistent account results.

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📌 Customer Operations Account Specialist (Alberta)
🏢 TCL Supply Chain
📍 Alberta