Quality complaints specialists coordinate regulated product complaint handling for Fresenius Medical Care Canada, using clear communication and detailed documentation. This office-based work includes occasional sample lifting.
The Quality Complaints Specialist completes timely complaint activities for products marketed in Canada. The position supports customer service standards, compliance, and quality management requirements. Responsibilities include complaint logging, customer communication, vendor follow-up, reporting, and complaint procedure maintenance.
Key Responsibilities: Log complaints in manufacturers' electronic complaint management systems
Maintain local complaint logs and follow investigation progress
Coordinate complaint sample returns, inspections, and shipments
Prepare correspondence, reports,



and management review presentations
Author complaint handling standard operating procedures
Requirements: University science degree preferred; college diploma considered
Three to five years' similar regulated-workplace experience
Proficiency with Microsoft Office tools required
Excellent verbal and written communication skills
Bilingual French and English with strong attention to detail
Apply quality systems, complaint investigation coordination, and customer communication skills within Fresenius Medical Care Canada's regulated environment.

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📌 Quality Complaints Specialist Canada (Ontario)
🏢 Fresenius Medical Care
📍 Ontario