Support English- and French-speaking advisors across Canada through mutual funds operations, client service, and accurate transaction processing at Sun Life.
As a Bilingual Customer Service Representative, you will service advisors and clients across Canada. You will manage transactions involving Mutual, Segregated, and Exchange Traded Funds. The work includes resolving inquiries, handling complex cases, and building product and procedure knowledge.
Key Responsibilities: Resolve advisor inquiries using a client-centered approach
Process deposits, withdrawals, transfers, and transaction corrections
Communicate with advisors, fund companies, and internal teams
Review account-opening documentation and tax coding
Reconcile financial work through control reports
Requirements: Bilingual French and English, written and oral
University or college diploma
Understanding of Mutual, Segregated, and Exchange Traded Funds
Robust problem-solving, prioritization, and time-management skills
Mathematical aptitude and attention to detail
Apply customer service, bilingual communication, and mutual funds knowledge while supporting accurate operations for Sun Life clients.

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📌 Bilingual Mutual Funds Operations Representative (Quebec City)
🏢 Sun Life
📍 Quebec City