Role Purpose : To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account.
Key Accountabilities : Customer Primary point of contact with customer in regards to operational performance (in conjunction with account manager)
Communication of Operational: Actions, Results, and Initiatives to / from customer, to / from site
Assist Business Development Manager with account growth strategy
Create / Ensure customer contract requirements are clear, correct and executable
Process Monitor service levels on site to ensure that performance statistics meet customer and company requirements.
Establish and Monitor Customer specific work processes on customer sites (compliance with customer specific contract requirements including SOP’s, etc.)




Champion Continuous Improvement Process initiatives across customer sites
Ensure the transfer of best practices across customer sites
Execution of on-site Customer projects / strategic initiative(s) as assigned by management
Required Education and Experience : High School Diploma, required
Bachelor's Degree, preferred
1-2 years in an administrative or similar role, required
2 years of Logistics industry experience, preferred
Our Organization is an equal chance employer. We are committed to accommodating applicants with disabilities throughout the hiring process. Accommodations for job applicants with disabilities will be provided upon request.

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📌 Customer Service Specialist (Alberta)
🏢 TCL Supply Chain
📍 Alberta