Role Overview
Comedy Bar is seeking a Customer Experience & Sales Coordinator to manage day-to-day customer service and box office support while helping grow revenue through outbound sales.

This hybrid role combines customer experience, ticketing administration, and business development. The successful candidate will be responsible for providing excellent service to Comedy Bar customers while developing and managing outbound sales efforts for classes, workshops, and shows.

Customer Service / Box Office Responsibilities

Respond to customer inquiries by phone, email, social media, and other communication channels

Assist customers with ticket purchases, reservations, exchanges, transfers, refunds, credits, and cancellations

Troubleshoot ticketing, online purchasing, and customer account issues

Provide information regarding shows, classes, schedules, pricing, venues, seating, accessibility, policies, memberships, gift cards, and promotions

Resolve customer complaints and service issues, escalating to management when necessary

Manage customer communication related to cancelled, postponed, or rescheduled shows and classes

Maintain accurate customer records and document relevant interactions and follow-ups

Coordinate with venue, programming, and front-of-house teams to resolve customer and ticketing issues

Support customer inquiries related to private events and corporate bookings

Maintain knowledge of upcoming programming, promotions, and Comedy Bar policies

Identify recurring customer issues and recommend improvements to customer-service processes

Maintain customer-service templates, FAQs, and standard responses

Box Office / Ticketing Administration

Monitor ticket sales, reservations, and inventory

Manage guest lists, holds,



complimentary tickets, and promotional offers as required

Maintain accurate show and ticket information within ticketing systems

Assist venue staff with ticketing and reservation issues

Investigate ticketing discrepancies and generate basic reports as requiredIdentify opportunities to retain customers who experience service issues

Recommend alternative shows when a customer's preferred performance is unavailable

Inform customers about relevant upcoming shows, memberships, gift cards, and promotions

Help convert general customer inquiries into ticket purchases where appropriate

Identify potential corporate and private-event leads arising through customer inquiries

Outbound Sales

Conduct outbound sales outreach through cold calling and email

Generate new business for Comedy Bar classes, workshops, and shows

Identify and prospect potential customers and organizations

Develop and implement outbound sales strategies for each product/service offering

Build and manage a consistent sales pipeline

Develop and maintain an effective sales funnel from prospecting through conversion

Qualify leads and identify appropriate sales opportunities

Conduct follow-up with prospects throughout the sales process

Maintain accurate prospect, activity, and prospect information within the CRM

Track sales activity, conversion rates, and results





Identify opportunities to improve sales messaging, targeting, and conversion

Develop repeatable outreach processes, scripts, email templates, and sales workflows

Work with management to establish sales targets and priorities

Provide regular reporting on pipeline activity, opportunities, and sales performance

General Responsibilities

Work collaboratively with programming, marketing, operations, and management

Maintain accurate records and complete administrative tasks associated with the role

Assist with other customer service, ticketing, and sales initiatives as required

Qualifications & Skills

Strong written and verbal communication skills

Excellent customer-service and interpersonal skills

Comfortable making outbound cold calls and initiating sales conversations

Strong organizational and follow-up skills

Ability to manage multiple priorities and customer interactions simultaneously

Comfortable working with CRM, ticketing, and other business software

Ability to develop relationships with customers and prospective clients

Self-motivated and comfortable working toward sales targets

Previous customer service, sales, hospitality, entertainment, or ticketing experience is an asset

Experience with outbound sales or business development is an asset

Compensation

Base salary: $60,000 CAD annually

Performance-based sales commission in addition to base salary

Commission structure and eligibility details to be discussed with successful candidates

Two weeks of paid vacation per year

Full-time

Based at Comedy Bar Danforth in Toronto

Primarily on-site, 2pm to 10pm, Tuesday to Saturday

#J-18808-Ljbffr

📌 Customer Experience & Sales Coordinator (Ontario)
🏢 Comedy Bar
📍 Ontario