Job Type: Full time

Guide BMO customers through payment strategies and account resolution in a remote Ontario role requiring bilingual communication and sound analysis.This Bilingual Account Specialist position focuses on delinquent and high-risk accounts within BMO’s Customer Shared Services group. You will investigate customer needs, recommend appropriate collections strategies, and execute approved procedures. You will also support documentation, escalations, referrals, and accurate transaction processing.Key Responsibilities:Contact customers regarding applications and payment statusProbe needs and recommend appropriate collections strategiesParticipate in loan modification and liquidation solutionsEscalate complex or unresolved customer situationsIdentify referrals to other internal business groupsRequirements:Two to three years of relevant experienceRelated post-secondary education or equivalent experienceGood knowledge of BMO products and servicesGood organization and problem-solving skillsKnowledge of collections regulations and marketplace trendsUse bilingual service, analytical judgment, and collections expertise to help resolve BMO customer accounts and payment needs remotely. #J-18808-Ljbffr

📌 Remote Bilingual Account Resolution Advisor (Montreal)
🏢 BMO
📍 Montreal