Use English and French while managing customer orders through SAP, EDI, Esker, email, and customer portals in a hybrid schedule. Support accurate fulfillment, timely responses, and dependable account service.

This full time customer service position requires two to three years of related experience. You will manage orders, answer questions, resolve claims, and process returns. Strong organization, attention to detail, problem-solving, and Microsoft Office skills support daily work.

Key Responsibilities:

- Process customer orders through EDI, Esker, email, and portals
- Respond to pricing, product, delivery, and account inquiries
- Investigate claims, returns, shortages, deductions, and discrepancies
- Collaborate internally on credits, debits, returns,



and issue resolution
- Maintain transactions and records using SAP and business systems

Requirements:

- Two to three years in customer service or related operations
- Fluency in written and verbal English and French
- Experience with SAP or a similar ERP system
- College diploma, degree, or equivalent business experience
- Strong organization, communication, and problem-solving abilities

Apply bilingual customer service expertise, order management accuracy, and SAP experience to support customers across a hybrid schedule.

📌 Bilingual Order Management Representative (Canada)
🏢 KIT Recruitment
📍 Canada