Microsoft support and technical troubleshooting define this Service Desk Associate role with IMP Solutions in Halifax, Nova Scotia. Provide front-line assistance to end users.

As part of IMP Solutions’ Managed Services team, you will resolve basic computer issues and support Microsoft applications, operating systems, and Office 365. The position requires customer-focused service, careful documentation, and effective use of ConnectWise ticketing tools. You will also prepare equipment and escalate complex issues when required.

Key Responsibilities:

- Respond to user inquiries as front-line technical support
- Troubleshoot hardware, software, and network connectivity issues
- Validate tickets, schedule work, provide updates, and document issues
- Configure and maintain PCs, monitors,



printers, and docking stations
- Escalate complex issues to Tier 2 support or vendors

Requirements:

- One or more years of Service Desk experience
- Post-secondary computer science education or equivalent experience
- Understanding of operating systems and business applications
- Diagnostic skills and knowledge of support tools
- Excellent written, verbal, and active listening communication

Bring customer-focused troubleshooting, Microsoft support, and organized ticket ownership to IMP Solutions’ Halifax service desk.

📌 Tier 1 Service Desk Technician (Canada)
🏢 IMP Solutions
📍 Canada