Lead warming center shifts through resident supervision, crisis response, and transparent communication at The Salvation Army. Support safe, therapeutic services.

The Team Lead provides operational direction to Direct Support Workers during scheduled shifts at St. Mary’s Warming Center. This position supervises residents, maintains facility safety, and supports positive therapeutic relationships. Duties include documentation, conflict resolution, incident response, and shift coordination.

Key Responsibilities:

- Direct workflow and support Direct Support Workers during shifts
- Supervise residents through engagement, monitoring, and safety practices
- Respond to serious incidents and crises therapeutically
- Complete safety, incident, fire, and daily documentation
- Coordinate thorough shift exchanges with other leads

Requirements:

- More than one year of related residential experience
- Experience working with marginalized clientele
- CPR First Aid certification
- Non-Violent Crisis Intervention certification or willingness to obtain
- Strong communication, listening, and conflict-resolution skills

Apply your supervision, crisis response, and resident-support skills as Team Lead at The Salvation Army’s warming center.

📌 Warming Center Team Lead (Canada)
🏢 The Salvation Army
📍 Canada