Front-line technical support meets customer-focused service at IMP Solutions in Halifax, Nova Scotia. Troubleshoot hardware, software, and network connectivity issues for end users.

As a Service Desk Associate on the Managed Services team, you will provide timely assistance while maintaining service quality. The work includes supporting operating systems, Microsoft core business applications, Office 365, and printing systems. You will also manage tickets, document resolutions, and use ConnectWise support tools.

Key Responsibilities:

- Respond to user inquiries and resolve basic computer issues
- Troubleshoot hardware, software, and network connectivity problems
- Validate, schedule, update, and document end-user tickets
- Configure and maintain PCs, monitors, printers,



and docking stations
- Escalate complex issues to Tier 2 support or vendors

Requirements:

- One or more years of Service Desk experience
- Post-secondary computer science education or equivalent experience
- Understanding of operating systems and business applications
- Diagnostic skills and knowledge of support tools
- Excellent written, verbal, and active listening communication

Bring customer-focused troubleshooting, ConnectWise experience, and organized technical support to IMP Solutions’ Halifax service desk team.

📌 Tier 1 Service Desk Associate (Canada)
🏢 IMP Group International
📍 Canada