The Tire Technician supports both the technical and customer service functions of the store. This role is responsible for tire installation, balancing, rotations, and repairs while also assisting customers with product selection, service recommendations, and maintaining a safe, efficient shop environment.
The ideal candidate enjoys hands-on mechanical work, thrives in a team-oriented environment, and is committed to delivering excellent customer service.
Key Responsibilities
Tire Installation & Mechanical Service
- Install, mount, and balance passenger and light truck tires
- Perform tire rotations, flat repairs, and seasonal tire changeovers
- Inspect tires and wheels for wear, damage, or safety concerns
- Maintain proper torque specifications and follow manufacturer guidelines
- Assist with wheel alignments or mechanical services when required
Customer Sales & Service
- Assist customers in selecting appropriate tires based on vehicle type, driving needs, and budget
- Provide clear explanations of service recommendations
- Support the front counter during busy periods
- Promote additional products or services when appropriate
- Deliver a positive customer experience from check-in to vehicle pickup
Safety & Compliance
- Follow all company safety policies and procedures
- Maintain a clean and organized shop environment
- Ensure proper use of equipment and lifting devices
- Adhere to occupational health and safety standards
Team Collaboration
- Work closely with service advisors and technicians to ensure efficient workflow
- Support team members during peak seasonal periods
- Contribute to a positive and collaborative workplace culture
Qualifications
Experience
- Previous tire technician or automotive service experience preferred
- Experience in retail or customer-facing roles considered an asset
- Mechanical aptitude and ability to work with hand and power tools
Skills
- Strong customer service skills
- Ability to work efficiently in a fast-paced environment
- Good communication and teamwork abilities
- Attention to detail and commitment to safety
Physical Requirements
- Ability to lift up to 50 lbs (23 kg)
- Ability to stand for extended periods
- Comfortable working in varying temperatures
- Ability to work in a physically demanding shop workplace
Work Schedule
- Seasonal position with the opportunity for permanent employment
- Full-time hours with evenings and weekends as required
- Seasonal overtime during peak tire change seasons
What Success Looks Like
- Safe and efficient tire installations
- High customer satisfaction
- Robust teamwork and shop productivity
- Clean, organized, and compliant work environment