PressReader is a rapidly growing technology company that partners with the world’s leading publishers to deliver content to millions of users in over 160 countries. Our progressive approach to digital distribution has allowed publishers such as The Washington Post, The Guardian, Newsweek, Rolling Stone, The Globe and Mail, and Vogue to find new audiences through business partnerships, including airlines, hotels, cruise ships, libraries, and thousands of other companies worldwide.

Our technology also powerseditions+, a white-label solution that enables publishers to deliver their digital content in interactive ways. Editions+allows them to build a customizable platform that supports a wide range of revenue opportunities.

We have an opportunity for a Senior IT Systems Administrator role to join our IT Team.

As a Senior IT Systems Administrator, you will join a cooperative and forward-thinking team committed to creating positive impact across the organization. We value a solution-oriented mindset, teamwork, and a willingness to go above and beyond to support our colleagues and continuously improve our systems.This is a hands-on, onsite role based in our Richmond, BC office, with participation in an after-hours support rotation.

In this role, you will:

Infrastructure & Systems Administration

- Own complex infrastructure issues and provide technical recommendations that improve reliability, performance, and scalability.

- Implement, maintain, and monitor Windows and Linux server environments within our onsite hybrid data center.

- Support technologies including Failover Clusters, Hyper-V Replicas, Active Directory, Microsoft Entra ID, VPNs,



and Remote Gateway servers.

- Install, configure, maintain, and troubleshoot enterprise workstations, servers, hardware, and related software in accordance with established procedures.

- Deploy and administer iSCSI, NAS, and other enterprise storage solutions.

- Support backup and disaster recovery processes, including regular restoration testing and validation.

- Maintain accurate documentation for system and network architecture, configurations, procedures, and related technology policies.

Network & Security

- Configure, support, and troubleshoot enterprise network infrastructure, including routers, switches, firewalls, and VPN tunnels.

- Work with technologies such as Cisco, SonicWall, and Fortinet.

- Apply security best practices using ISO 27001 and CIS guidance as appropriate.

- Apply, test, and verify critical firmware, operating system, and security patches.

- Partner with the incident response team to support server and endpoint security.

- Monitor and investigate endpoint, server, and infrastructure security alerts.

- Review Active Directory and Microsoft Entra ID logs and respond appropriately to suspicious activity.

- Proactively identify infrastructure and security risks before they become incidents.

Monitoring, Incident Response & Reliability





- Monitor server, network, and infrastructure performance to proactivelyidentify and resolve issues.

- Create, maintain, and audit monitoring and alerting as infrastructure and performance requirements evolve.

- Monitor system utilization, outages, performance trends, and end-user requests, escalating issues to the appropriate teams when required.

- Participate in an after-hours on-call rotation, responding remotely to critical alerts and infrastructure incidents, including server outages, monitoring alerts, and other urgent technical issues.

- Troubleshoot and resolve critical incidents outside regular business hours when required; onsite response may occasionally be needed for rare, high-severity situations.

Automation & Continuous Improvement

- Use PowerShell and Bash scripting to automate system administration, user administration, and routine operational tasks.

- Work with Terraform and Infrastructure as Code (IaC) to support infrastructure deployment and management.

- Identify opportunities to improve systems, processes, automation, and architecture rather than simply maintaining the status quo.

- Lead or significantly contribute to infrastructure and technology improvement projects.

Technical Support & Team Collaboration

- Provide Tier 2/3 technical support to head office employees, global team members, and digital publishing partners.

- Take ownership of technical issues through to resolution.

- Translate technical concepts clearly for non-technical users and help employees develop strong technology and security habits.

- Mento

📌 Senior IT Systems Administrator (Canada)
🏢 PressReader
📍 Canada