Live-in Resident Manager(s)

About Us

We are a locally owned, family-run business that owns and operates residential rental properties in Chilliwack. We take pride in maintaining quality buildings, treating our tenants fairly and providing responsive, professional service.

The successful applicant will work directly with ownership and will be trusted to take responsibility for the day-to-day operations of the assigned property or properties.

The Opportunity

We are seeking one or more experienced, dependable, and hands-on Live-In Resident Managers to oversee two apartment buildings located in downtown Chilliwack.

We are looking for a manager to oversee two properties comprising of 44 and 48 units

The final arrangement will depend on the experience, capabilities and preferences of the successful applicant or applicants.

Exact property details will be provided to shortlisted candidates.

Compensation

The overall salary range for this opportunity is $35,000–$92,000per year.

Compensation will be based on the applicant’s previous experience, qualifications, and the number of units being managed.

Key ResponsibilitiesProperty Operations

- Oversee the day-to-day operation of the assigned property or properties.
- Conduct regular inspections of building exteriors, common areas, hallways, lobbies, parkades and service areas.
- Ensure the buildings are clean, secure, well maintained and operating efficiently.
- Maintain and enforce building rules and policies.
- Monitor building security, parking, waste-management areas and general property conditions.
- Respond to urgent after-hours building matters and coordinate emergency service providers when required.

Leasing and Tenant Administration

- Advertise available suites and respond to rental inquiries.
- Conduct suite showings and follow up with prospective tenants.
- Screen applicants, complete reference checks and prepare tenancy documentation.
- Coordinate move-ins and move-outs, including condition inspections and key or fob handovers.
- Collect rent and deposits and follow up on late or outstanding payments.




- Prepare and distribute notices in accordance with the BC Residential Tenancy Act.
- Maintain accurate tenant files, inspection reports, lease documents and building records.
- Monitor vacancies and keep ownership informed of rental rates and market conditions.

Tenant Relations

- Serve as the primary point of contact for residents.
- Respond to tenant questions, concerns and complaints promptly and professionally.
- Enforce tenancy agreements and building policies fairly and consistently.
- Assist with landlord-tenant disputes and Residential Tenancy Branch matters when required.
- Maintain positive relationships with tenants, contractors and service providers.

Maintenance and Contractor Coordination

- Receive, document and prioritize tenant maintenance requests.
- Coordinate and supervise contractors, trades, cleaners, landscapers and other service providers.
- Follow up on work orders to ensure repairs are completed properly and on time.
- Identify preventative maintenance requirements and report larger repair or capital concerns to ownership.
- Coordinate suite turnovers and ensure vacant units are ready for new tenants.
- Complete minor repairs, inspections and light caretaking duties where appropriate.
- Assist with occasional suite cleaning or turnover work when required.
- Maintain organized records of maintenance work, inspections, warranties and service calls.

Financial Administration and Reporting

- Track building purchases, invoices, work orders and operating expenses.
- Prepare purchase orders and obtain ownership approval for expenditures above established limits.
- Provide ownership with regular reports covering occupancy, arrears, leasing activity, maintenance, expenses and building incidents.




- Keep ownership informed of operational concerns, rental opportunities and recommended property improvements.

Qualifications

- At least two years of comparable experience is preferred.
- Working knowledge of the BC Residential Tenancy Act and Residential Tenancy Branch procedures.
- Experience with leasing, tenant screening, rent collection and move-in/move-out inspections.
- Strong customer-service, communication and conflict-resolution skills.
- Practical knowledge of apartment-building maintenance and building systems.
- Experience coordinating trades, contractors and service providers.
- Strong organizational and record-keeping abilities.
- Comfortable using email, Microsoft Word, Excel and Microsoft 365.
- Able to prioritize responsibilities, work independently and exercise positive judgment.
- Positive, professional and willing to take ownership of the role.
- Able to provide satisfactory references and complete a criminal-record check.

Hours

Must be available to tenants Monday through Friday, with flexibility in working hours as this is not a traditional 9-to-5 position. Some evening and weekend availability will be required to accommodate leasing appointments, month-end responsibilities, move-ins, move-outs, and urgent after-hours building matters.

What We Offer

- Competitive compensation based on experience.
- Stable, long-term employment with a local family-run ownership group.
- Direct access to and support from ownership.
- Company cellphone for building-related communication.
- Eligibility for discretionary performance-based compensation.
- Potential availability of a subsidized on-site suite and internet.
- The opportunity to take genuine ownership of the operation and resident experience at one or two quality rental properties.

How to Apply

Please submit your resume and a brief cover letter outlining your experience in residential management, building operations, maintenance coordination and tenant relations.

Pay: $35,000.00-$92,000.00 per year

Work Location: In person

📌 Live-in Resident Manager (Chilliwack)
🏢 Three Rivers Properties
📍 Chilliwack