With a passion for life

Rejoignez nos équipes diversifiées de personnes passionnées et une carrière qui vous permet de vous développer au niveau personnel et professionnel. Chez Getinge, nous existons pour rendre les technologies qui sauvent des vies accessibles à un plus grand nombre de personnes. Pour faire une vraie différence pour nos clients – et pour sauver plus de vies, nous avons besoin de team players, forward thinkers, et game changers.

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

With a passion for life

Rejoignez nos équipes diversifiées de personnes passionnées et une carrière qui vous permet de vous développer au niveau personnel et professionnel. Chez Getinge, nous existons pour rendre les technologies qui sauvent des vies accessibles à un plus grand nombre de personnes. Pour faire une vraie différence pour nos clients – et pour sauver plus de vies, nous avons besoin de team players, forward thinkers, et game changers.

Cherchez-vous une carrière inspirante? Vous venez de la trouver.

Job Overview

The Technical Service Representative, ACT is responsible for field and depot repairs, responding to emergency calls and scheduling preventive maintenance visits to meet service agreement obligations while focusing on quality service and customer satisfaction for the Acute Care Therapy division. In addition,



the position will be expected to pursue the renewal of existing service contracts and identify and close new service contract opportunities in order to grow the service business in that region.

This position is located in Calgary, Alberta

Job Responsibilities And Essential Duties

- Calibrate/service electrical or electronic medical equipment and test instruments according to technical manuals and written instructions.
- Provide service depot, on-site and telephone technical service support for the installation, inspection, repair and preventative maintenance of products for customers.
- Maintain positive, professional communication with customers, team members and the Technical Support group.
- Document all activities in accordance with Service policies and procedures.
- Make decisions based on policies and procedures and discuss and refer unresolved customer service issues to the Manager.
- Provide technical assistance to the Sales team.
- Maintain all service contracts in accordance with service policies and procedures and actively pursue the renewal of existing contracts. This includes, identifying potential service contract customers, providing contract quotations, and ensuring the timely closing of all recent contract proposals.
- Protect company assets and maintain loaner and test equipment, spare parts inventory,



and other company equipment and supplies in good condition and working order.
- Adhere to all company policies, procedures and comply with all safety and regulatory requirements.
- Build quality into all aspects of work.
- Perform other relevant duties as assigned by management.

Minimum Requirements

- Biomedical Engineering Degree or Diploma.
- 1 to 3 years of experience as a field service representative, bio-med, or in technical repair or related technical field.
- Ability to travel internationally (Passport required)
- Ability to drive a company vehicle (valid driver’s license required)

Required Knowledge, Skills And Abilities

- Strong technical proficiency in using schematics, system diagrams, and repair/replacement procedures to troubleshoot, repair, and calibrate all products assigned.
- Detailed oriented, excellent interpersonal, communication, and presentation skills.
- Well-organized and able to carry out tasks with minimum supervision.
- Able to present service solutions that meet customer needs.
- Exhibits a high level of critical thinking ability.
- Customer-oriented and strong interpersonal skills.
- Strong communication skills.
- Basic to intermediate knowledge of Microsoft Office.
- Use of computer and telephone equipment and other related office accessories/devices to complete assignments.

Environmental/Safety/Physical Work Conditions

- Ensures environmental consciousness and safe practices are exhibited in decisions.
- Use of computer and telephone equipment and other related office accessories/devices to complete assignments.
- May work extended hours during peak business cycles
- Physical requirements such as lifting sp

📌 Technical Service Representative, ACT (Canada)
🏢 Getinge
📍 Canada