Position: Information Systems Trainer (IST)

Location: Division Office - Winnipeg

Start Date: As soon as possible

FTE: 8 hours/day, 5 days/week, 12 months/year

Term of Employment: Permanent

Salary: $29.12/hour

Unionized/Non-Unionized: Non-Unionized

Application Deadline: Open Until Filled

Under the direction of the Help Desk Supervisor, the Information System Trainer will provide both in-person and remote training and support primarily on the Division’s Student Information System and related modules. This will include creating training and support materials, scheduling virtual and in-person training, and assisting in technology support tickets during peak periods.

This role will also be responsible for student records, including preparing transcripts and submitting reports to department heads and relevant government agencies.

QUALIFICATIONS

· Diploma in technology (A+/Microsoft Certification), a related field or equivalent combination of education and work experience

· Valid Manitoba driver’s license

· Ability to travel to communities within the Division

· Good working knowledge of office software (MS Office, Outlook, TEAMS/Skype), hardware (PC, mobile devices, network printing) and operating systems (Android, IOS and Windows)

· Use of a support ticketing system

· Training/leading small to medium sized groups.

· Conversant with current provincial privacy legislation(s) would be an asset.

· Proficiency in English with excellent verbal and written communication skills

· Excellent analytical, organizational and problem-solving skills

· Demonstrated proficiency in technical writing

· Power BI or similar skills a benefit

· Ability to work cooperatively as a team member





· Ability to prioritize activities, organize time effectively and work independently

· Ability to conduct teleconference, web conference and face-to-face training seminars and user-education services

· Physical ability to move and package equipment weighing as much as 10 kg

DUTIES AND RESPONSIBILITIES

· Plan and deliver training sessions (in person and remote) to end-users

· Produce and distribute IS documentation and videos

· Assist in deployment of applications & updates

· Create reports on SIS utilization

· Prepare ad-hoc reports as requested

· Provide Tier-One support and client services to end users within division

· Follow standard Help Desk operating procedures; accurately log all Help Desk contacts using call tracking software

· Performs other related duties and responsibilities as assigned.

Applications should include a cover letter, current resume and a list of three professional references including contact numbers. Consent to contact references is also required.

All applicants are thanked for their interest; however, only applicants selected for an interview

will be contacted. By applying, you are consenting that the Division may contact your references.

The successful candidate will be required to submit a clear Criminal Record Check

(including Vulnerable Sector Search) and Child Abuse Registry Check, at their own expense,

as a condition of employment. Further information is available at www.fsdnet.ca

Pay: From $29.12 per hour

Benefits:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- In office gym
- On-site parking
- Paid time off

Work Location: In person

📌 Information Systems Trainer (IST) (Winnipeg)
🏢 Frontier School Division
📍 Winnipeg