Job Summary

We are seeking a casual or as needed Sales and Customer Service representative to join our team. You must be available on an on-call basis or have schedule flexibility, including weekends, evenings, and holidays. This individual should have experience and/or is familiar with sales specializing in pet food and supplies, dedication to building strong relationships with retailers and pet owners. Experience in educating customers about product benefits, nutritional standards, and cutting-edge solutions to enhance pet health and wellbeing. Carrying/lifting dog or cat food and supplies. Work well in a team.

Duties
· Demonstrate the highest level of customer service by help pet parents find solutions to their pets needs

· Build customer rapport through service excellence and community engagement

· Help your team manage inventory and product shipments (lifting bags of pet food and supplies)

· Protect customers by providing a safe and clean store environment

· Help provide training when to improve the knowledge base of the team





· Leading other part-time sales and customer service representatives

· Help analyze and report sales figures, and interpret trends to facilitate planning

· Respond and resolve any customer complaints and comments

· Help organize special promotions, displays and events

· Maintain awareness of market trends in the pet industry

· Aid in implementing changes to improve the business when needed

Ensure standards for quality, customer service, and health and safety are met at all times

- Experience and Interpersonal Competencies

Required:
- High School diploma or equal

- Work experience as a Sales and Customer Service Representative or similar role

- Comfortable with dogs and cats

- Customer service oriented
- Outgoing and personable
- Organized
- Self-Started
- Adaptable
- Reliable and trustworthy
- Strategic thinking
- Like / love dogs and cats

Pay: $18.00 per hour

Benefits:

- Store discount

Work Location: In person

📌 As Needed/ Casual - Sales and Customer Service Representative (Yellowknife)
🏢 Bone & Biscuit
📍 Yellowknife