A career at National Bank as a Senior Director – Investment transfers means leading all inbound and outbound transfer activities for wealth Management business lines. You lead a team of six managers and play a key role in operational performance, the sector's transformation and the evolution of practises. You contribute directly to the execution of the Bank's strategic orientations by ensuring the stability and efficiency of operations, continuous improvement of processes and the implementation of major transformations. You support managers and teams in a complex, growing and changing operational environment, while promoting a quality client experience and a motivating work workplace.
Your jobEnsure the overall performance of incoming and outgoing transfer activities and compliance with service commitmentsProvide close leadership by being present in the field, supporting managers in their operational planning and quickly intervening on issues that influence performanceDefine and execute a stabilisation plan to sustainably improve productivity, operational capacity and the client experience.
Take charge of critical operational issues and escalations, identifying root causes and implementing sustainable solutionsDevelop the talent and leadership skills of the management team to support the sector's performance, engagement and evolutionOptimize the use of operational management tools, particularly Control IQ, and support managers in their adoption to improve visibility, predictability and efficiency of operationsDevelop and develop a culture of continuous improvement aligned with the sector's target visionLead and support the operational transformation of transfer activities, particularly those resulting from the Ciro Transfer programRepresent the Bank with external partners,



working groups and issue tables in order to contribute to the evolution of industry standards and practisesDevelop robust influential relationships with internal and external stakeholders in order to engage partners and advance initiativesEngage, develop and support managers reporting to you through a coaching, accountability and ongoing feedback approachYour team In Operations investments, you are part of a large team and report to the Senior Director. You will benefit from a hybrid work model with a minimum of three days a week in the office and the possibility of working remotely on the other two days, promoting both in-person collaboration and flexibility. You will be asked to travel occasionally to Toronto to promote close collaboration with teams and partners. Our on-the-job training programs allow you to continuously develop your expertise. Personalized training content is also available to support your development. PrerequisitesBachelor’s degree in a relevant field and 7 to 10 years of relevant experience, or any equivalent combination of training and experienceSignificant experience in managing complex operations and in leadership for managersProven experience in organisational transformation, continuous improvement and operational excellenceExperience in managing large-scale changes involving processes, risks, technology and human issuesKnowledge of wealth Management, Investment Operations or Financial ServicesMotivating,



action-oriented leadership with strong coaching, influence and intervention skills in complex operational environmentsLanguages: Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.
Press space or enter keys to toggle section visibilityCritical Thinking Diversity & Inclusion Emotional Intelligence Innovation Management Risk Management Stress Management Business Alignment Data-Driven Decision-Making Decision Making Learning Agility Mobilization Partner Development Resiliency Strategic Vision Strategy ExecutionIn addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:Health and wellness program, including many optionsEmployee Share Ownership PlanEmployee and family assistance programPreferential banking servicesInvolvement in community initiativesVirtual sleep clinicWe have an offer that keeps up with trends as well as your needs and those of your family.
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Making a bold move in a people-first environmentWe’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. Why work at National Bank? For an environment that supports your career path This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.
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📌 Senior Director Investments Transfers (Winnipeg)
🏢 National Bank of Canada
📍 Winnipeg