Job Description

Position Overview — Senior Systems Deployment Specialist

The Senior Systems Deployment Specialist remotely installs, upgrades, enhances, relocates, and migrates products and their components within each client’s environment. The specialist carries out this work using established procedures and tools, analyzes problems, implements appropriate solutions, and follows up diligently until the work is stabilized.

The specialist serves as the client’s technical point of contact during interventions, provides internal level 2 support, advises clients on the use and evolution of their systems, and contributes to the quality of documentation, inventory data, and team practices.

Responsibilities

Systems Deployment, Upgrades, and Migration

- Remotely install, upgrade, enhance, relocate, and migrate products and their components, taking each client’s environment into account.
- Prepare and carry out work diligently using established procedures, tools, and tracking mechanisms, and verify required items before and after the work.
- Adapt the work to technical constraints while respecting the applicable scope, standards, and processes.
- Update client inventory records in the appropriate tool to ensure data accuracy and integrity following the work.

Technical Support and Problem Resolution

- Take ownership of client problems, analyze their causes, implement appropriate solutions, and confirm that the response meets the client’s needs.
- Help resolve client requests using the appropriate tracking tool,



and clearly document the actions taken and results obtained.
- Provide internal level 2 support for information requests and questions about operating software and equipment.
- Analyze log files and available technical information to identify anomalies, support diagnosis, and determine next steps or escalation when required.

Client Communication and Guidance

- Communicate directly with clients during the work to clarify the steps, impacts, results, and next actions.
- Remain the central point of contact for follow-up on outstanding issues related to completed work, and coordinate the necessary communication until they are resolved or appropriately transferred.
- Advise clients on recent product versions, system operation, and considerations related to implementing recent equipment or software.
- Adapt communications to different audiences, maintain a professional, service-oriented approach, and build trust throughout each intervention.

Documentation, Collaboration, and Process Improvement

- Create and maintain documentation on the team’s procedures, processes, and interventions to support consistent, repeatable execution.
- Share information and technical lessons with colleagues and actively contribute to solving problems as a team.
- Identify opportunities to improve procedures, tools, or ways of working based on observations during deployments, and propose concrete adjustments within the scope of the role.
- Keep technical knowledge current and develop versatility to remain effective in a constantly evolving technological environment.

📌 Senior Systems Deployment Specialist (Montreal)
🏢 LGI Healthcare Solutions Santé
📍 Montreal