Emergency Medical Call Taker (EMCT)

BC Emergency Health Services - Vancouver, BC

- Vancouver Dispatch Operations Centre, 2955 Virtual Way, Vancouver, BC V5M 4X6

About You

You are a calm and decisive individual with a keen interest in health care. You’re a good “phone person” who can listen for what’s not being said, provide clear and direct communication, and can multitask with excellent typing skills. A career in emergency health services is a challenge that has you excited Bring your call‑centre or customer service experience to the Provincial Health Services Authority for an opportunity to make a difference through BC Emergency Health Services.

What You’ll Do

- Use exceptional customer service skills while remaining calm and focused in stressful, high‑pressure situations, adapting quickly in a dynamic environment
- Quickly prioritise multiple competing tasks, using a methodical approach to problem solve, make decisions, and communicate clearly
- Take a leadership role while actively building relationships with team members and callers
- Actively seek win‑win solutions, at all times, maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

To learn more about the EMCT role, please visit: http://www.bcehs.ca/careers/career-paths/emergency-medical-call-taker

What You Bring

Initial Qualifications

- Valid certificates in Standard First Aid and CPR Level C (must be obtained before the start of EMCT Training)
- Completion of Grade 12 or equivalent
- 2+ years’ experience in customer service
- Experience in a call centre is an asset
- Fluent spoken and written English




- Minimum typing speed of 30WPM (net)
- Legally entitled to work FULL‑TIME in Canada (NOTE: All successfully hired candidates will be responsible to maintain their status to legally work in Canada at a full‑time capacity, and support with the BCPNP program is not guaranteed upon hire nor is it considered an employee benefit.)
- Valid Medical Priority Dispatch System (MPDS) certification. Although not a requirement, those candidates with current MPDS certification will be given preference and priority. (To obtain or learn more about the MPDS certification, visit: Courses - Priority Dispatch. Please email a copy of your MPDS certification to PCCP Recruitment.)

Additional Skills & Knowledge

- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports. Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- As a strong asset for consideration, we are looking for our successful candidate to have knowledge of social, economic,



political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti‑racism and accompanying reports (BC DRIPA, TRC, etc.).

Skills

Shortlisted candidates will be invited to complete an online CritiCall assessment. This test will assess several pertinent skills, which will include, but is not limited to:

- CritiCall Online Simulation testing
- Keyboarding
- Listening and Data Entry
- Reading Comprehension

Successful candidates who receive an offer of employment must obtain a satisfactory Medical Assessment, Hearing Test and Criminal Record Check clearance by their designated date prior to their start date.

Successful applicants will begin EMCT training on April 12, 2027.

What We Bring

- Join one of BC’s largest employers with province‑wide programs, services and operations – offering vast opportunities for growth, development, and recognition programmes that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in‑house training programmes, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive advantages package, including municipal pension plan, and psychological health & safety programmes and holistic wellness resources.
- Generous vacation entitlement
- Access to WorkPerks, a premium discount programme offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, appare

📌 FULL TIME Irreg Emergency Medical Call Taker (Canada)
🏢 BC Women's Hospital and Health Centre
📍 Canada