Compensation Range

Compensation Range: Base

Salary:
$85,000
- $100,000 CAD base + 80/20 variable On-Target Earnings (OTE): $105,000
- $120,000 CAD OTE is reflective of a base/variable structure. Compensation is aligned to relevant experience and uncapped commission which means top performers consistently exceed OTE targets. Compensation Disclaimer: The salary range listed reflects the base pay for this role at Altus Group and is provided where required by local regulations. Actual offers may differ based on experience, market conditions, and other relevant factors. The range does not include additional compensation such as bonuses, equity, benefits, or other incentives.

Who we need

Reporting to the Account Management Leader, we are hiring an Account Manager, Client Engagement & Adoption to join a growing client success team. In this role, you will manage a portfolio of existing client accounts, serving as the primary point of contact for engagement, adoption, retention, and growth. Working closely with cross-functional teams, you will build trusted relationships, help clients maximize the value of a suite of technology solutions, and identify opportunities to strengthen long-term partnerships. This is a highly relationship-focused role suited to someone who enjoys balancing proactive client engagement with commercial awareness. You will collaborate closely with sales partners to support account growth while taking ownership of client retention and satisfaction. Success in this role comes from building credibility, staying organized, and thriving in a collaborative, evolving workplace where your ability to anticipate client needs and deliver an exceptional experience will make a measurable impact. This is a hybrid role based in Toronto.

What’s in it for you

Ownership and influence.



You will take ownership of a portfolio of established client relationships, becoming a trusted advisor who helps clients realize value, strengthen adoption, and achieve their goals. Your work will have a direct impact on client satisfaction, retention, and long-term growth. A role that blends relationship management and commercial impact. This is an opportunity to move beyond traditional account management. You will partner closely with Sales and cross-functional teams to uncover opportunities, solve client challenges, and contribute to both customer success and business growth. Professional growth. As part of a growing organization, you will have the opportunity to expand your expertise in client success, account management, and commercial strategy. You will gain exposure to senior stakeholders, collaborate across multiple business functions, and build the skills needed to pursue broader opportunities as your career evolves.

Role Responsibilities

Build trusted client relationships. You will serve as the primary point of contact for a portfolio of existing clients, developing strong relationships through regular communication, proactive outreach, and a deep understanding of their business goals. You will become a trusted advisor, ensuring clients feel supported and valued throughout their partnership with us. Drive client adoption and success.



You will help clients maximize the value of our solutions by guiding onboarding activities, encouraging product adoption, sharing best practices, and identifying opportunities to improve engagement. Your focus will be on helping clients achieve meaningful outcomes while strengthening long-term relationships. Support retention and growth. You will proactively monitor account health, identify risks before they become issues, and work collaboratively with Sales to uncover opportunities for expansion. By delivering an exceptional client experience, you will contribute to both retention and sustainable business growth. Coordinate solutions across teams. You will partner with colleagues across Product, Customer Support, Professional Services, and Sales to resolve client challenges, advocate for customer needs, and ensure a seamless experience from onboarding through ongoing account management. Use data to guide decisions. You will leverage CRM and customer success tools to monitor engagement, track account health, identify trends, and prioritize opportunities. You will use insights to inform your outreach, strengthen client relationships, and support informed business decisions. Contribute to a collaborative, high-performing team. You will share insights, contribute ideas for improving client engagement, and support a culture of accountability, collaboration, and continuous improvement. As the business evolves, you will embrace new processes, tools, and opportunities to enhance the client experience.

Qualifications and Experience

The client-facing experience. You have experience in Account Management, Customer Success, Business Development, Sales, or another client-facing role where you have built lasting relationships, managed a

📌 Account Manager, Client Engagement (Canada)
🏢 Altus Group
📍 Canada