Serve bilingual brokerage clients at CIBC with strong communication, computer skills, and product knowledge. The position supports phone and online service.
As part of Investor Services Inc., you will be the first contact for Investors Edge and other ISI clients. Your work includes assessing needs, providing timely resolutions, and using online brokerage systems effectively. The team provides service without investment or product recommendations.
Key Responsibilities:
- Support clients through inbound calls and online channels
- Navigate multiple software applications and dual monitors
- Develop knowledge of ISI products and systems
- Provide timely resolutions for client requests
- Connect clients with service groups or management
Requirements:
- Fluent French and English communication skills
- Business degree or diploma
- Robust written, verbal, and interpersonal communication
- Ability to understand client needs accurately
- Computer proficiency across multiple applications
Bring bilingual communication, brokerage systems knowledge, and efficient problem solving to CIBC’s Investor Services client service team.
📌 Bilingual Brokerage Client Service Representative (Canada)
🏢 CIBC
📍 Canada