Stratford Subaru is a growing, dynamic dealership, built on a reputation for transparent communication, high standards, and exceptional customer care. We treat our team like family and invest in the tools, training, and environment you need to succeed.

As a Service Advisor, you are the vital link between our customers and our technician team. You will own the service experience from the moment a client pulls into the service lane until they drive away satisfied—translating mechanical needs into clear, reassuring advice.

Key Responsibilities

- Manage the Service Journey: Greet customers warmly, check in vehicles, and manage appointments smoothly from intake to final delivery.
- Document & Estimate: Accurately record customer concerns, inspect vehicles, and build clear repair/maintenance estimates.
- Bridge the Gap: Communicate proactively with technicians and keep customers updated on repair progress and timelines.
- Review & Educate: Walk customers through completed work, explain invoices clearly, and handle follow-up questions.
- Maintain the Standard: Keep the service lane clean, organized, and running efficiently.
- Post-Service Care: Conduct follow-up check-ins to ensure 100% customer satisfaction and build long-term brand loyalty.

What We’re Looking For

- Experience: 1–2 years in a customer-facing role (automotive dealership or service-advising experience is a strong asset, though we are willing to train the right personality).
- Communication: Exceptional verbal and written communication skills with a polished, empathetic, and skilled demeanor.
- Organization: Strong multi-tasking and time-management skills to thrive in a fast-paced, high-volume shop environment.
- Technical Aptitude:



Comfort learning dealership management software—experience with PBS (or similar DMS platforms) is a definite plus.
- Mindset: A team-oriented, accountable, and customer-first attitude.

Why work for UpAuto?

At UpAuto, we believe in supporting our people and creating an environment where individuals can grow and succeed.

- Competitive Compensation & Benefits: A competitive compensation package and comprehensive benefits.
- Growth & Development: A leadership team committed to personal growth, mentorship, ongoing training, and support.
- Performance & Innovation: A purpose-built business focused on driving growth and improving performance across our dealerships for the benefit of all stakeholders.
- Inclusivity & Respect: A workplace culture that values diverse perspectives and treats every individual with fairness and respect.
- Customer-Focused Culture: A shared commitment to delivering exceptional customer service in every interaction.

Position Details:

- Position: Service Advisor
- Department: Service
- Employment Type: Full-time, permanent
- Work Location: On-site at Stratford Subaru
- Compensation: $55,000 - $70,000 annually
- Benefits: Comprehensive benefits package available

The expected compensation range may vary depending on experience and qualifications.

This compensation range includes base wages and vacation pay, as applicable under Ontario Regulation 476/24 made under the Employment Standards Act,



2000.

Position Status Disclosure: This posting is to accommodate growth within the Service Department.

Accessibility & Accommodation

UpAuto is committed to providing accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodation is available upon request for applicants with disabilities throughout the recruitment and assessment process and during employment. If you require accommodation at any stage of the recruitment process, please let us know.

Equal Employment Opportunity

The UpAuto Group is committed to providing equal employment opportunities to all individuals, regardless of race, colour, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law.

We believe a diverse workforce strengthens our ability to innovate, serve our customers, and create an inclusive and dynamic workplace. We strive to foster an environment built on fairness, equity, and respect, and our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary practices.

Artificial Intelligence Disclosure

No artificial intelligence (AI) tools are used in the assessment, screening, or selection of candidates for this role.

Additional Information

Employment may be conditional upon the successful completion of standard background checks, where applicable.

We thank all applicants for their interest. However, only those selected for an interview will be contacted.

Thank you for your interest in joining the UpAuto team!

📌 Service Advisor (Stratford)
🏢 Stratford Subaru
📍 Stratford