Job description

Nexicom is a leading Communication service provider in Central Ontario.

We offer a professional, friendly work environment which encourages learning and growth with a positive attitude.

Nexicom is looking for a Network Operations Centre Technician.

Position Overview: *

Nexicom offers a fast paced, high energy, work environment. We offer:

- Competitive wages ranging from $24.50-$32.00/hr. based on skills and experience
- Positive work culture
- Excellent company benefits including both Health and Dental
- Matched Pension Plan
- Yearly performance reviews
- Access to courses and training for continual learning and development

This is a chance to work at the heart of the systems and services that keep our customers connected, supporting everything from voice platforms and network infrastructure to automation, troubleshooting, and service development. If you love solving complex problems, digging into the details, and making technology work better in the real world, this role will keep you engaged.

Key responsibilities include:

- Assisting in the maintenance, troubleshooting, and ticket triage of voice, video, virtualization, software and internet services.
- Attend customer sites to support their needs as it relates to the Managed Services that Nexicom offers.
- Supports the day to day operation and troubleshooting of ADSL, VDSL, Fibre, IPTV, colocations, POTS, VOIP and voicemail services.
- Responsible for resolving tickets escalated to the network Operations Centre, and documenting the resolution.
- Maintain DC power systems, network hardware, and the supporting software systems.

This position may require regular Saturday and Sunday scheduling.





This position requires the individual to be on call on a predetermined schedule.

Education:

Two- or three-year college diplomas in Computer Engineering – Networking or Telecommunications Systems or equivalent.

Computer Knowledge:

In-depth knowledge of Microsoft Windows and Microsoft Office environments, Active Directory, Exchange, and M365.

Familiarity with command line interfaces and the Linux operating system. Knowledge of layer-2 protocols like Ethernet, STP, LLDP, LLDP-MED, IEEE 802.11, and VLANs.

Knowledge of layer-3 protocols like OSPF, VRRP, BGP, MPLS, VPLS, and PIM.

Working knowledge of both IPv4 and IPv6, Layer 2 switching, routing, subnetting, and QOS.

Knowledge of Juniper routing and switching equipment. Knowledge of Wireless, ADSL, VDSL, DOCSIS, and Fibre service delivery platforms.

Knowledge of video services like IPTV, multicast, MPEG-2, MPEG-4, and HEVC. Knowledge of POTS, VoIP, and voicemail services.

Experience:

One to three years of work experience in a related field. Service Provider experience preferred.

Condition of Employment:

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check.

Job Types: Full-time, Permanent

Pay: $24.50-$32.00 per hour

Expected hours: 40.0 per week

Benefits:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- In office parking
- Paid time off
- Vision care

Ability to commute/relocate:

- Millbrook, ON: reliably commute or plan to relocate before starting work (required)

Education:

- Bachelor's Degree (preferred)

Work Location: In person

📌 Network Technician (Millbrook)
🏢 Nexicom
📍 Millbrook