The Sr. Specialist, Partner Rewards and Strategic Initiatives is responsible for the end-to-end management of the Partner Rewards Program and provides analytical, reporting and execution support for key strategic initiatives such as CX reporting, Monthly Business Reviews and Product Offsites. The role partners across Product, Sales, CX, Communications and external stakeholders to deliver program administration, communications, insights and process improvements that enhance the Broker and Advisor experience. Leveraging solid analytical, organizational and stakeholder management skills, the incumbent supports executive reporting, business reviews, product launches, strategic planning and team offsites, while ensuring the successful execution of key initiatives and ongoing business operations. This role is ideal for a highly analytical, detail-oriented and consultative professional who is comfortable working across data, systems and stakeholders, and who takes pride in managing large-scale rewards programs, supporting customer experience improvements and delivering actionable business insights.

Position Responsibilities

Partner Rewards Program Ownership and Execution (60%)

Own the end-to-end administration and execution of the Partner Rewards Program for Brokers and Advisors, including enrolment, onboarding, membership management, eligibility tracking, reward fulfilment and promotional initiatives. Deliver accurate and timely sales tracking, production reporting and program analytics, ensuring data integrity and effective support for business decision-making. Serve as the primary point of contact for Partner Rewards inquiries, resolving issues and responding to stakeholder requests in a professional, timely and customer-focused manner.



Coordinate program communications and engagement activities with Sales, Communications, Distribution and other business partners to support recognition programs, conferences and related initiatives. Monitor program performance, maintain supporting systems, processes and documentation, and identify opportunities to improve efficiency, controls and the overall Broker and Advisor experience. Collaborate across business partners to manage operational issues, implement enhancements and support the successful delivery of Partner Rewards and recognition-related initiatives.

Strategy (30%)

Act as a strategy support to the Head of Product, supporting the planning, coordination and execution of key business priorities, strategic initiatives and transformation activities. Develop executive-ready reporting, presentations and insights for Monthly / Quarterly Business Reviews, Board Reviews, leadership updates and governance forums. Support the identification, and tracking Customer Experience (CX) opportunities and irritants through stakeholder engagement and progress monitoring. Prepare business cases, briefing materials, strategic communications and decision-support content to enable effective planning and leadership decision-making. Support the planning and delivery of product offsites, strategy sessions and workshops, including agenda development, pre-read preparation, facilitation materials,



outcome documentation and follow-up actions.

User Acceptance Testing (UAT) & Launch Support (10%)

Support User Acceptance Testing (UAT) for product launches, pricing changes, campaigns, and enhancements Develop UAT plans, test cases, and scenarios in partnership with Product Managers, Technology, Operations, and business stakeholders Coordinate test execution, defect tracking, triage, and resolution to ensure solutions meet business requirements Support launch readiness by validating business rules, operational processes, advisor impacts, and downstream dependencies.

Required

Qualifications:

- Good understanding of Advisor and Broker distribution channels, sales practices, channel hierarchies and relationship management within a banking environment.
- Strong analytical and problem-solving skills, with the ability to investigate issues, identify root causes, analyze data and support business recommendations.
- Strong planning, organization and execution skills, with the ability to manage multiple priorities, recurring processes and cross-functional deliverables.
- Excellent communication and stakeholder management skills, with the ability to build relationships and communicate effectively across all levels.
- Advanced proficiency in Excel, and attention to detail, including data analysis, reporting and dashboard development.
- Strong PowerPoint skills, with the ability to create clean, visually appealing, executive‑ready presentations.
- Comfortable working in a fast‑paced, cross‑functional environment.

Preferred

Qualifications:

- Working knowledge of Salesforce, Repsource and FLOW, including support for web content updates, linguistic service requests, stakeholder communic

📌 Sr. Specialist, Partner Rewards and Strategic Initiatives (Canada)
🏢 Manulife/John Hancock
📍 Canada