About Crescent Ridge Services

Crescent Ridge Services is an established electrical contracting and renewable energy company serving customers throughout Ontario.

With more than 30 years of experience, we specialize in solar photovoltaic systems, agricultural electrical services, EV charging infrastructure, and electrical maintenance.

Our solar portfolio includes more than 25 MW of installed capacity, supporting residential, commercial, and agricultural customers.

We are seeking an experienced, technically knowledgeable, and motivated individual to lead our growing electrical service and solar operations and maintenance (O&M;) department.

About the Position

We're looking for a capable technical leader who can take ownership of our service operations.

This is not simply a scheduling or administrative position. The successful candidate will be responsible for managing service requests from initial customer contact through troubleshooting, quoting, scheduling, execution, and billing.

You'll serve as the primary point of contact for our electrical service customers while providing technical guidance and operational leadership to our field technicians.

The ideal candidate combines strong electrical knowledge with excellent organizational, communication, and problem-solving skills.

We're looking for someone who enjoys solving technical problems, takes initiative, and can manage a busy service department with minimal day-to-day supervision.

Key ResponsibilitiesService Operations Management

- Oversee daily service operations for agricultural electrical and solar PV systems.
- Manage incoming service requests, prioritize work, and coordinate service activities.
- Maintain accurate service records and manage tickets through completion.
- Schedule and coordinate field technicians to ensure efficient use of resources.
- Communicate with customers regarding service requests, scheduling, technical issues, and work status.
- Prepare service quotations, estimates, and scopes of work.
- Coordinate and order materials and replacement equipment.
- Review completed service work for quality, accuracy, and completeness.
- Review technician labour and materials, ensuring completed work is accurately billed.
- Monitor outstanding service tickets and proactively resolve delays or outstanding issues.
- Maintain efficient workflows and identify opportunities to improve service operations.

Technical Leadership

- Serve as a technical resource for electrical and solar PV troubleshooting.
- Review system information, technical documentation, and equipment specifications.
- Assist technicians with diagnosing electrical, equipment, and system performance issues.
- Provide guidance on troubleshooting procedures and corrective actions.
- Review service findings and recommend appropriate repairs or replacement solutions.
- Occasionally visit customer sites for inspections, troubleshooting, or technical support.
- Support protected work practices and ensure technical activities follow applicable electrical codes and company procedures.
- Coordinate complex technical matters with company management, manufacturers, utilities, and other relevant parties.





Solar Operations & Maintenance

- Oversee the day-to-day management of our solar PV operations and maintenance portfolio.
- Review solar monitoring systems and identify equipment faults, performance issues, and maintenance requirements.
- Coordinate preventative and corrective maintenance activities.
- Prepare, issue, maintain, and renew Monitoring and Maintenance Service Agreements (MMSAs).
- Ensure contractual maintenance and monitoring obligations are completed.
- Maintain accurate records of system inspections, maintenance activities, and corrective work.
- Review existing solar installations and identify opportunities to improve reliability and performance.
- Coordinate equipment warranty claims and manufacturer technical support when required.
- Help strengthen customer relationships and support the continued growth of our O&M; business through dependable service delivery.

Team Leadership

- Provide daily direction and technical support to our electrical service technicians.
- Coordinate technician schedules, priorities, and work assignments.
- Review completed work and provide constructive feedback.
- Help technicians improve troubleshooting skills, documentation, and efficiency.
- Promote a positive, accountable, and safety-focused work environment.
- Work closely with company management to improve service department performance.

QualificationsRequired

- Minimum 5 years of relevant experience in electrical systems, electrical service, technical maintenance, or related fields.
- Strong electrical troubleshooting and problem-solving abilities.
- Experience coordinating technical service work, field personnel, or maintenance operations.
- Ability to interpret electrical drawings, schematics, and technical documentation.
- Strong understanding of electrical equipment, power distribution, and associated systems.
- Experience estimating and quoting technical service work.
- Excellent organizational and time-management skills.
- Strong written and verbal communication abilities.
- Ability to work independently, prioritize competing demands, and make sound decisions.
- Proficiency with computers and the ability to learn new software and management systems.
- Valid Ontario driver's licence and willingness to travel to customer sites when required.

Preferred Qualifications

Candidates with any of the following backgrounds are encouraged to apply:

- Electrical Engineering Technologist (EET) or Certified Engineering Technologist (C.E.T.).
- Licensed 309A Construction and Maintenance Electrician.
- Experienced electrical service supervisor or manager.
- Electrical technician or technologist with strong technical and operational experience.
- Solar PV service, commissioning, or operations and maintenance experience.




- Experience with industrial or agricultural electrical systems, motor controls, automation, or power electronics.
- Experience with solar inverters, monitoring platforms, and electrical troubleshooting.
- Previous responsibility for managing service technicians or coordinating field operations.

An electrical trade licence is considered an asset but is not required.

Experience in both solar PV and agricultural electrical systems would be beneficial. However, candidates with strong electrical knowledge and the ability to learn new technologies are encouraged to apply.

Who We're Looking For

We're looking for someone who combines technical competence with strong initiative and personal accountability.

The ideal candidate:

- Enjoys solving challenging technical problems.
- Can manage multiple service requests without losing track of important details.
- Takes ownership of problems and follows them through to resolution.
- Communicates effectively with customers, technicians, and management.
- Understands the importance of customer satisfaction and timely service.
- Is comfortable making decisions and taking responsibility for their work.
- Enjoys improving processes and finding more efficient ways of operating.
- Is eager to learn new equipment, technologies, and systems.
- Can work collaboratively with company ownership while independently managing daily responsibilities.

We value practical experience, good judgment, and a willingness to learn just as much as formal qualifications.

Compensation & Benefits

We offer a competitive compensation package, including:

- Annual salary of $95,000–$125,000, depending on experience and qualifications.
- Extended health and dental benefits.
- Three weeks of paid vacation.
- Employer RRSP matching up to 5%.
- Permanent, full-time employment.
- Opportunities for professional development.
- A varied and technically engaging work environment.
- The opportunity to play a meaningful role in managing and developing an established service business.

Work Location & Schedule

This position is based at our Tavistock, Ontario office.

The successful candidate will primarily work from the office, with occasional travel to customer sites throughout Ontario.

Regular working hours are generally Monday through Friday.

Crescent Ridge also provides emergency electrical services. Any additional on-call responsibilities would be established separately, with appropriate compensation arrangements.

How to Apply

Please submit your resume outlining your relevant technical experience, electrical background, and previous experience managing service operations or field personnel.

We are particularly interested in hearing from candidates who have successfully coordinated technical service activities, provided field leadership, or independently managed complex maintenance and troubleshooting work.

Pay: $89,000.00-$125,000.00 per year

Benefits:

- Casual dress
- Company car
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- RRSP match

Work Location: In person

📌 Technical Service Manager - Solar and Electrical (East Zorra-Tavistock)
🏢 Crescent Ridge Services
📍 East Zorra-Tavistock