Line of Business: Shared Services, Canadian Addiction Treatment Centres

Position Type: Permanent, Full-Time

Vacancy Status: This Posting is for a New Role

Compensation: $120,000 - $150,000 Annually

WHAT YOU’LL LOVE ABOUT CATC:

AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE:

Compassion – we meet people where they are, ready to help

Accountability – we take responsibility for outcomes

Respect – we work well with others

Excellence – we deliver exceptional experiences to everyone we encounter

- Wellness: Group Benefits Plan for you and your family along with Employee Assistant Programs through TELUS Health, discounted GoodLife fitness memberships, paid time off for vacation, wellness days for illness, and mental health, and bereavement.
- Career Development: Professional Development, Lunch & Learn Sessions and access to 100+ courses within the Company’s Learning Management System.
- Preparation for the Future: Retirement Savings Plan (RRSP/DPSP).
- Employee Recognition: Service Recognition Program.

ABOUT THE POSITION:

Reporting to the Vice President, Strategic Partnerships, the Director, Admissions & Referent Relations provides strategic and operational leadership for CATC’s inbound call centre and referral management functions. This role oversees the Admissions team as well as the Referent Relations Managers responsible for cultivating and maintaining key referral source relationships.

This role is critical to the success of Operations, as it drives the patient pipeline across the organization, connecting individuals to the right care and services.The Director is accountable for the day-to-day operations that support CATC’s program admissions,



ensuring alignment with organizational growth and revenue objectives. A key focus of the role is optimizing the admissions pipeline through effective Salesforce utilization, including training, system administration, and data integrity oversight.

The Director provides leadership and direction to build a high-performing, engaged, and accountable team. Through ongoing coaching, training and development, effective performance management, and operational discipline, the Director drives strong business results and the consistent achievement of organizational goals.

YOUR DUTIES AND RESPONSIBILITIES:

- Develop and execute a comprehensive strategy for admissions and referent relations aligned with organizational growth and patient access goals.
- Lead initiatives to optimize patient intake processes, reduce barriers to care, and improve conversion rates.
- Partner with executive leadership to identify market opportunities and enhance service line growth through referral channels.

Admissions Operations

- Oversee all admissions functions, including intake, eligibility verification, scheduling, and coordination of patient onboarding.
- Manage the funnel from lead to opportunity, working with Marketing to ensure adequate lead generation.
- Establish and monitor key performance indicators (KPIs)



such as response times, conversion rates, occupancy/utilization, etc.
- Ensure all inbound leads are assigned and addressed promptly and dispositioned with detail in Salesforce.
- Ensure admissions processes are efficient, consistent, and compliant with regulatory and privacy requirements (e.g., PHIPA, accreditation standards).
- Implement and continuously improve systems, workflows, and tools to enhance operational effectiveness (SalesForce).

Referral Relations & Business Development

- Maintain strategic relationships with key referral sources and ensure a high-quality referral experience and account growth.
- Ensure the team provides comprehensive support to all referents by consistently communicating with the referents and our internal teams (intake/clinical/medical teams) on intake processes, programs, return to work expectations and discharge planning processes).
- Provide leadership, coaching, and direction to admissions and referent relations teams.
- Build a high-performing, service-oriented culture focused on responsiveness, professionalism, and patient-centered care.
- Establish clear performance expectations and accountability measures for team members.
- Identify training needs and support ongoing career development.

Data & Performance Management

- Analyze admissions and referral data to inform decision-making and drive continuous improvement.
- Prepare regular reports and dashboards for senior leadership on key metrics, trends, and outcomes.
- Leverage data insights to refine strategies, improve processes, and enhance overall performance.

📌 Director, Admissions (Markham)
🏢 Canadian Addiction Treatment Centres (CATC)
📍 Markham