Job Summary
We are seeking a professional and personable Assistant Front Office Manager to support the daily operations of our hospitality establishment. The ideal candidate will oversee front desk functions, ensure exceptional guest services, and assist in managing front office staff. This role requires strong communication skills, a welcoming demeanor, and experience in hotel or hospitality environments. Multilingual and bilingual abilities are highly valued to serve our diverse clientele effectively.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Handle all guest and associate interactions with the highest level of hospitality and professionalism.

· Ability to lead, motivate and inspire team members

· Perform job functions with attention to detail, speed and accuracy.

· Maintain confidentiality of guest and hotel information.

· Effectively coordinates daily arrivals and departures of all guests

· Leading within a unionized environment. Effective interpretation of the collective agreement is required to ensure a fair and effective work environment is maintained

· Will take an active role in the day-to-day operations for the Front Office equipment inventories are scheduled and recorded properly.

· Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely

· Ensuring tools required for jobs are readily available.

· Resolve guest concerns through service recovery and working collaboratively with fellow leaders and colleagues to ensure the guests’ needs are exceeded.

· Ensure the achievement of our vision and guiding principles by monitoring the daily performance of the Front Office team.

· Ensure a seamless guest arrival and departure by providing an elevated guest experience.

· Advise staff of formal policies and procedures





· To be aware and actively participate as part of the hotel fire emergency response team and ensure that all on duty staff are aware of their responsibility in case of emergency.

· Complete any tasks assigned by the Front Office Manager.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

· A true desire to satisfy the needs of others in a fast paced environment

· Must possess excellent interpersonal skills.

· Motivated, self-starter with the ability to think and work independently.

· Creative problem solving and sound decision making abilities.

· Must be able to speak, read, write and understand the English language.

· Must be energetic, enthusiastic and self-motivated

· Results oriented with the ability to be flexible and work well in a busy and demanding environment

· Adaptable, flexible, reacts and adjusts to last minute requests in a positive manner.

· Must be service oriented, and able to identify opportunities to better serve our guests

EDUCATION & WORK EXPERIENCE:

· 3-5 years of previous hospitality or tourism experience required.

· 1-2 years of Assistant Manager experience required

· University/College an asset; Bachelor’s Degree or Hotel Management preferred.

HOURS: Rotational Including days, afternoon shifts (3pm–11:30pm) and overnight shifts (11pm–7:30am). Subject to change for vacation/sick coverage. Must be adaptable and able to work various shifts (days, evenings, overnights holidays or weekends) as required within a 24/7 continuous operation.

One King West Hotel & Residence welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Pay: $65,000.00-$69,000.00 per year

Benefits:

- Company events
- Dental care
- Discounted or free food
- Life insurance
- Paid time off
- Vision care

Work Location: In person

📌 Assistant Front Office Manager (Toronto)
🏢 One King West Hotel & Residence
📍 Toronto