Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and robust economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

RE-POST - Candidates who have already applied to this position need not re-apply as they are already under consideration

- Job ID #31934: Operations Services Representative (Periodic Posting) - REPOST
- Union: CUPE Local 5167
- Job Description ID #: 1287
- Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on November 11, 2026.
- Vacancy type: This posting will be used to fill current vacancies, as well as any further vacancies which arise during the period noted below
- This periodic posting is for all upcoming vacancies. Applications will be considered from November 16, 2026 to May 17, 2027.

- Internal applicants should apply with your work e-mail address.



External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES

Reporting to the Transportation Business Services Coordinator/Superintendent and/or his delegate, performs duties associated with the programs and services provided by the Transportation or Environmental Services division, such as: time entry, maintenance/asset management system entry, invoice processing, receiving enquiries/complaints and administrative and clerical support to the workplace to facilitate the efficient operations of the division.

GENERAL DUTIES

Create, retrieve, update and input payroll data, equipment/vehicle usage, materials usage and contracted services costs into work orders in Maintenance/Asset Management System.

Receipt stock into Maintenance/Asset Management System.

Respond to customer enquiries by receiving, evaluating and prioritizing nature of enquiry and entering into computerized Maintenance/Asset Management System or Customer Relationship Management system. Dispatch calls to the field as required.

Provide suitable resolutions to customer service-related issues in accordance with governing bylaws and departmental policies and/or communicate protocols to customer and contractor inquiries.

Maintain District/Section filing system.

📌 Job ID #31934: Operations Services Representative (Canada)
🏢 The City of Hamilton
📍 Canada